How can we help?
Contact support
Email us and we'll get back to you, usually within two working days. Include your device model and iOS version if you're reporting a bug.
Playing
How do I play?
Each ladder has a start word and a goal word. On every move, change exactly one letter to make a new real word. Keep climbing until your word matches the goal. Green tiles show letters that are already in the right place.
What is par?
Par is the fewest moves the ladder can be solved in. It stays hidden while you play. When you finish, you'll see your result against par (for example “At par” or “Par +2”) and can tap Shortest route to see how it could be done.
Can I undo a move?
Yes. Tap Undo under the ladder to step back to the previous word.
What's the difference between Easy, Medium and Hard?
Practice ladders come in three difficulties based on par: Easy is 3–4 steps, Medium 5–6 steps and Hard 7 or more. You can play as many practice ladders as you like.
What does “Retired” mean?
If you give up on a ladder before reaching the goal, it's marked as Retired. It counts as played but not solved, and it shows up as Retired on the leaderboard and in your stats.
Daily ladder & streaks
When does a new Daily ladder come out?
There's a new Daily every day, and everyone gets the same one. The home screen shows a countdown to the next ladder.
How do streaks work?
Solve the Daily on consecutive days to grow your streak. Miss a day and it resets. Your current and best streaks are on the Stats screen. Practice ladders don't affect your Daily streak.
My streak reset unexpectedly. What happened?
Streaks reset if a Daily goes unsolved. Changing your device's date or time zone, or reinstalling while playing as a guest, can also affect it. If you think it's a bug, email us with your display name and the date it happened.
Friends & leaderboard
How do I add a friend?
You'll need a profile. Open Leaderboard → Invite a friend to share your invite code, or tap Enter a friend's code to add theirs. Once connected, you'll both see each other's Daily results.
How is the leaderboard ranked?
Closest to par ranks highest. Ties go to whoever finished first. Friends who retired or haven't played yet appear at the bottom.
Profile & data
Do I need an account?
No. You can play as a guest straight away — your progress is saved on that phone only. Create a profile (just a name, no email) when you want to join the leaderboard and add friends.
I got a new phone. Can I move my progress?
Guest progress is stored only on the original phone and can't be transferred. If you have a profile, contact us and we'll help where we can.
How do I delete my profile?
Go to Profile → Delete profile in the app. This permanently removes your name, results and friend connections. If you can't access the app, email us and we'll do it for you. See our Privacy Policy for details.
Does Trebble support dark mode?
Yes. Trebble follows your iPhone's light or dark appearance setting automatically.